Troubleshooting Antivirus products

If your Antivirus application features or components aren’t working properly, or your application isn’t updating as you expect, you can repair your installation, or check out our support site for general troubleshooting tips.

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In some cases, you may need to completely uninstall và reinstall your Antivirus product. You can uninstall via Apps và Features settings on Windows 10, with a dedicated uninstall utility — Clear — or, via Command Prompt.

This article contains instructions on how khổng lồ uninstall Antivirus using Clear, then how to uninstall Antivirus using the Command Prompt if Clear isn’t successful. Clear can uninstall these current Antivirus programs from your Windows PC:

Uninstall Antivirus using our removal tool: Clear Clear uses a separate window khổng lồ bypass the normal uninstaller setup. This ensures removal even if you receive the message that the “setup is already running.” If you can’t uninstall using the standard method, using this dedicated removal tool ensures that can still be uninstalled.

Here’s how to lớn uninstall on Windows 10 using Clear:

Right-click the file và select Run as administrator. If prompted for permissions, click Yes. Click Yes in the Clear dialog lớn start your PC in Safe Mode. Select the folder containing your program files, & select the Antivirus product you want lớn uninstall (the location and product are usually detected automatically). Click Uninstall.
Restart your computer.

For instructions on how to lớn uninstall with Clear on Windows 7 và Windows 8, check out our support guide.

How to uninstall while “setup is already running”

You can’t uninstall in the standard way while the thiết lập is already running — you need khổng lồ stop the setup first, then uninstall via Clear. The “setup is already running” dialog pops up if you try to uninstall while virut definitions are updating in the background, or if you already started the removal process.

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Here’s how to lớn stop the cài đặt and force khổng lồ uninstall:

mở cửa Antivirus và go khổng lồ Menu > Settings > Troubleshooting. Untick Enable Self-Defense. Hit Ctrl + Shift + Esc on your keyboard to open Task Manager. Select Antivirus and click End task.
You can now uninstall Antivirus using Clear.

Uninstall using Command Prompt

You can uninstall using the Command Prompt if the Clear uninstaller doesn’t work. We only recommend trying this method if uninstalling with Clear isn’t successful.

Here’s how to uninstall Antivirus using the Command Prompt on Windows 10:

mở cửa File Explorer và go lớn c:Program Softwaresocialgame.vnsetup, then xuất hiện the file Stats.ini.
Scroll khổng lồ Common, & type SilentUninstallEnabled=1. Save the changes.
Type cmd (Command Prompt) in the Start menu tìm kiếm bar, then click Run as administrator.
Type cd c:Program Softwaresocialgame.vnsetup và hit Enter.
Type instup.exe /instop:uninstall /silent và hit Enter.

Tip: If uninstalling via Command Prompt doesn’t work, disable Self-Defense settings in Antivirus via Settings > General > Troubleshooting, and untick Enable Self-Defense. Then, try khổng lồ uninstall via Command Prompt again.