Although there are a multitude of error codes that you could be presented with, there are a couple of common solutions that work for many cases.
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Aside from offering common solutions, this guide also contains a list of send/receive error codes which you may encounter & their meaning. For certain error codes, a more specific solution is mentioned.
Check your email account settingsDisable vi khuẩn scanner integrationCheck your firewall settingsIssues with add-insCheck data store integrityStuck message or hidden read receiptOther send/receive issuesSend/Receive error codesEnhanced Mail System Status CodesCheck your thư điện tử account settings.
If you just configured your mail account and are directly presented with a send/receive error, you should start with verifying if your account settings are correct. You can get this information from your ISP or thư điện tử administrator. Settings for several large free email providers can be found here.
When you are trying to send a message from another network than the network where the mailbox is located (for instance, from a hotel or a Wi-Fi hotspot, then you need lớn enable authentication for the configured SMTP hệ thống as well.
When Outlook worked before & you’re suddenly presented with send/receive errors, it is still good practice lớn verify your account settings & make sure that they are current. For example, several ISPs have increased their email security settings which could require you khổng lồ enable TLS/SSL or make port changes. Also, sometimes they have merged with other ISPs và decommission the old trương mục settings over time requiring you to lớn make changes.
Trying your tài khoản settings on another computer or creating an additional mail profile for testing could help you determining if it is an issue with your current trương mục configuration settings.
Disable vi khuẩn scanner integration.
Virus scanners which integrates themselves with Outlook are a known source of causing all sorts of send receive issues. For instance, the following time-out issues are often a result of this;The operation timed out waiting for a response from the receiving (POP) server.A time-out occurred while communicating with the server.
Other issues that are often caused by having a virut scanner integrated with Outlook are;
Outlook being very slow in collecting your email.Messages ending up stuck in your Outbox (also see below).Messages being sent but never received.Sending or receiving blank messages.General message corruption;Font too big/small.Message not displaying at all.Meeting invitations being converted into regular emails.Disabling your virut scanner’s integration with Outlook does not compromise your security as you’d still be sufficiently protected by the on-access scanner part of the vi khuẩn scanner. For more details see; Disable vi khuẩn scanner integration?
Check your firewall settings.
Firewalls can block incoming & outgoing traffic so make sure that Outlook and/or the required ports for email are listed as an exception to lớn go through.
If you are presented with send/receive errors after updating Outlook, you probably need to reconfigure your firewall to re-allow Outlook to pass-through again.
This is because several firewall solutions verify via a hash that it is indeed the correct outlook.exe that is trying to lớn pass through the firewall & not some virus which named itself outlook.exe. As with most updates the outlook.exe gets updated as well, you’ll need lớn accept it as safe again. You can find more information about this in the manual of your firewall solution.
Issues with add-ins
Aside from virus scanners, there could be other add-ins installed which integrate itself with the send/receive process of Outlook. Loading Outlook in Safe Mode is a good first step lớn see if add-ins are indeed the cause of the issues.
To further troubleshoot add-ins, manually disable each of them và re-enable them one-by-one to find the culprit.
Check data store integrity
If there are issues with the delivery location (your Outlook mailbox), then this could result in send/receive issues as well.
Checking the integrity of your delivery location can be done with scanpst.exe. Also verify that the data store isn’t full or that it needs to be converted from ANSI khổng lồ the Unicode format.
If you are using an Exchange account, then you could also try it with Cached Exchange Mode disabled và see if it works correctly now. If it does, rename the ost-file lớn .old và have Outlook rebuild the ost-file or verify that the configured location for the ost-file in your trương mục settings is valid.
Stuck message or hidden read receipt
A stuck message is also often a source of having send/receive issues.
While it is easy enough khổng lồ spot a message stuck in your Outbox, in some cases the stuck message can be a Read Receipt which are hidden messages & thus much harder to lớn recognize as the issues & to delete.
Other send/receive issues
Below is a short menu of other common send/receive issues which you could encounter but which are not directly identified by a send/receive error.
Send/Receive error codes
Searching in the error các mục below probably goes best with the Find function of your browser. For most browsers the keyboard shortcut for the Find function is CTRL+F. When typing in the error code, please note that the error code starts with the digit 0 và not with the letter O.
General Errors
| Authentication did not load | LOAD_SICILY_FAILED |
| Invalid certificate content | INVALID_CERT_CN |
| Invalid certificate date. | INVALID_CERT_DATE |
| User already connected. | ALREADY_CONNECTED |
| – | CONN |
| Not connected lớn server. | NOT_CONNECTED |
| – | CONN_SEND |
| – | WOULD_BLOCK |
| – | INVALID_STATE |
| – | CONN_RECV |
| Message download incomplete | INCOMPLETE |
| Server or maildrop is busy. | BUSY |
| – | NOT_INIT |
| Cannot locate server. | CANT_FIND_HOST |
| Cannot connect to lớn server. | FAILED_TO_CONNECT |
| Connection closed. | CONNECTION_DROPPED |
| Address not known on server. | INVALID_ADDRESS |
| Mailing danh mục not known on server | INVALID_ADDRESS_LIST |
| Unable khổng lồ send Winsock request. | SOCKET_READ_ERROR |
| Unable khổng lồ read Winsock reply | SOCKET_WRITE_ERROR |
| Unable to lớn initialize Winsock. | SOCKET_INIT_ERROR |
| Unable to open Windows Socket | SOCKET_CONNECT_ERROR |
| User account not recognized. | INVALID_ACCOUNT |
| User canceled operation | USER_CANCEL |
| Logon attempt failed. | SICILY_LOGON_FAILED |
| A time-out occurred while communicating with the server | TIMEOUT |
| Unable lớn connect using SSL. | SECURE_CONNECT_FAILED |
Winsock Errors
| Network subsystem is unusable. | WINSOCK_WSASYSNOTREADY |
| Windows Sockets cannot support this application. | WINSOCK_WSAVERNOTSUPPORTED |
| – | WINSOCK_WSAEPROCLIM |
| Bad address. | WINSOCK_WSAEFAULT |
| Unable khổng lồ load Windows Sockets. | WINSOCK_FAILED_WSASTARTUP |
| Operation now in progress. This error appears if a Windows Sockets API is called while a blocking function is in progress. | WINSOCK_WSAEINPROGRESS |
SMTP Errors
| Invalid response. | SMTP_RESPONSE_ERROR |
| Unknown error code. | SMTP_UNKNOWN_RESPONSE_CODE |
| Syntax error returned. | SMTP_500_SYNTAX_ERROR |
| Parameter syntax incorrect. | SMTP_501_PARAM_SYNTAX |
| Command not implemented. | SMTP_502_COMMAND_NOTIMPL |
| Improper command sequence. | SMTP_503_COMMAND_SEQ |
| Command not implemented. | MTP_504_COMMAND_PARAM_NOTIMPL |
| Command not available. | SMTP_421_NOT_AVAILABLE |
| Mailbox is locked and busy. | SMTP_450_MAILBOX_BUSY |
| Mailbox not found. | SMTP_550_MAILBOX_NOT_FOUND |
| Error processing request. | SMTP_451_ERROR_PROCESSING |
| User mailbox is known but mailbox not on this server. | SMTP_551_USER_NOT_LOCAL |
| No space khổng lồ store messages. | SMTP_452_NO_SYSTEM_STORAGE |
| Storage limit exceeded. | SMTP_552_STORAGE_OVERFLOW |
| Invalid mailbox name syntax. Xem thêm: Tổng Hợp Những Hình Ảnh Mất Ngủ Được, Đầy Tâm Trạng, Hình Ảnh Mất Ngủ | SMTP_553_MAILBOX_NAME_SYNTAX |
| Transaction failed. | SMTP_554_TRANSACT_FAILED |
| Unknown sender. This is caused by having the incorrect thư điện tử address in the Reply-To field. | SMTP_REJECTED_SENDER |
| Server rejected recipients. | SMTP_REJECTED_RECIPIENTS |
| No sender address specified. | SMTP_NO_SENDER |
| No recipients specified. | SMTP_NO_RECIPIENTS |
POP3 Errors
| Mail cannot be stored on server. | POP3_NO_STORE |
| Client response invalid. | POP3_RESPONSE_ERROR |
| Invalid user name or user not found. | POP3_INVALID_USER_NAME |
| Password not valid for account. | POP3_INVALID_PASSWORD |
| Unable lớn interpret response. | POP3_PARSE_FAILURE |
| STAT Command required. | POP3_NEED_STAT |
| No messages on server. | POP3_NO_MESSAGES |
| No messages marked for retrieval. | POP3_NO_MARKED_MESSAGES |
| Message ID out of range. | POP3_POPID_OUT_OF_RANGE |
IMAP Errors
| Login failed. | IMAP_LOGINFAILURE |
| Message tagged. | IMAP_TAGGED_NO_RESPONSE |
| Invalid response to request. | IMAP_BAD_RESPONSE |
| Syntax error. | IMAP_SVR_SYNTAXERR |
| Not an IMAP server. | IMAP_NOTIMAPSERVER |
| Buffer limit exceeded. | IMAP_BUFFER_OVERFLOW |
| Recovery error. | IMAP_RECVR_ERROR |
| Incomplete data. | IMAP_INCOMPLETE_LINE |
| Connection not allowed. | IMAP_CONNECTION_REFUSED |
| Unknown response. | IMAP_UNRECOGNIZED_RESP |
| User ID has changed. | IMAP_CHANGEDUID |
| User ID command failed. | IMAP_UIDORDER |
| Unexpected disconnect. | IMAP_UNSOLICITED_BYE |
| Invalid hệ thống state. | IMAP_IMPROPER_SVRSTATE |
| Unable lớn authorize client. | IMAP_AUTH_NOT_POSSIBLE |
| No more authorization types. | IMAP_OUT_OF_AUTH_METHODS |
NNTP (News Server) Errors
| News hệ thống response error. | NNTP_RESPONSE_ERROR |
| Newsgroup access failed. | NNTP_NEWGROUPS_FAILED |
| LIST command to server failed. | NNTP_LIST_FAILED |
| Unable khổng lồ display list. | NNTP_LISTGROUP_FAILED |
| Unable to open group. | NNTP_GROUP_FAILED |
| Group not on server. | NNTP_GROUP_NOTFOUND |
| Message not on server. | NNTP_ARTICLE_FAILED |
| Message header not found. | NNTP_HEAD_FAILED |
| Message body toàn thân not found. | NNTP_BODY_FAILED |
| Unable to post khổng lồ server. | NNTP_POST_FAILED |
| Unable to lớn post to lớn server. | NNTP_NEXT_FAILED |
| Unable khổng lồ display date. | NNTP_DATE_FAILED |
| Unable lớn display headers. | NNTP_HEADERS_FAILED |
| Unable lớn display MIME headers. | NNTP_XHDR_FAILED |
| Invalid user or password. | NNTP_INVALID_USERPASS |
RAS (Remote Access) Errors
| RAS/DUN not installed. | RAS_NOT_INSTALLED |
| RAS/DUN process not found. | RAS_PROCS_NOT_FOUND |
| RAS/DUN error returned. | RAS_ERROR |
| ConnectOID damaged or missing. | RAS_INVALID_CONNECTOID |
| Error getting dial settings. | RAS_GET_DIAL_PARAMS |
Enhanced Mail System Status Codes
Aside from getting the reported errors, there usually also is another error code listed. These error codes consist of 3 digits which could be separated by a dot. For instance; 553 or 5.5.3 These errors could also be sent lớn you in an e-mail (usually from System Administrator) with a Delivery Status Notification code in it.
The first number will tell you the general status of the message;
2 Success. The message has been delivered.4 Persistent Transient Failure. This means that the message was valid and accepted by the hệ thống but there is a temporary problem which prevents it from being delivered. The mail vps will usually try khổng lồ send it again later until a time out is reached. Until you get the a message that the vps is giving up (see “5” below), there is no direct need lớn resend the message.5 Permanent. This is a fatal error and the message sent cannot be delivered. It’s unlikely that the message can be delivered by a simple resend. A change must be made either within the message (wrong address, too big, too many recipients, etc), within the trương mục settings or at the mail server of the sender or receiver.The second 2 numbers will give you more details about why the message is delayed or failed;
X.0.0 Other undefined StatusX.1.0 Other address statusX.1.1 Bad destination mailbox addressX.2.0 Bad destination system addressX.1.3 Bad destination mailbox address syntaxX.1.4 Destination mailbox address ambiguousX.1.5 Destination mailbox address validX.1.6 Mailbox has movedX.1.7 Bad sender’s mailbox address syntaxX.1.8 Bad sender’s system addressX.1.9 Message relayed khổng lồ non-compliant mailerX.2.0 Other or undefined mailbox statusX.2.1 Mailbox disabled, not accepting messagesX.2.2 Mailbox fullX.2.3 Message length exceeds administrative limit.X.2.4 Mailing các mục expansion problemX.3.0 Other or undefined mail system statusX.3.1 Mail system fullX.3.2 System not accepting network messagesX.3.3 System not capable of selected featuresX.3.4 Message too big for systemX.3.5 System incorrectly configuredX.4.0 Other or undefined network or routing statusX.4.1 No answer from hostX.4.2 Bad connectionX.4.3 Routing hệ thống failureX.4.4 Unable lớn routeX.4.5 Network congestionX.4.6 Routing loop detectedX.4.7 Delivery time expiredX.5.0 Other or undefined protocol statusX.5.1 Invalid commandX.5.2 Syntax errorX.5.3 Too many recipientsX.5.4 Invalid command argumentsX.5.5 Wrong protocol versionX.5.6 Authentication Exchange line is too longX.6.0 Other or undefined truyền thông media error/bad contentX.6.1 media not supportedX.6.2 Conversion required và prohibited/bad tên miền or aliasX.6.3 Conversion required but not supportedX.6.4 Conversion with loss performedX.6.5 Conversion failedX.6.6 Message nội dung not availableX.7.0 Other or undefined security status/authentication failure/violating site policyX.7.1 Delivery not authorized, message refusedX.7.2 Mailing menu expansion prohibitedX.7.3 Security conversion required but not possibleX.7.4 Security features not supportedX.7.5 Cryptographic failureX.7.6 Cryptographic algorithm not supportedX.7.7 Message integrity failureX.7.8 Trust relationship required/Authentication credentials invalidX.7.9 Authentication mechanism is too weakX.7.10 Encryption NeededX.7.11 Encryption required for requested authentication mechanismX.7.12 A password transition is neededX.7.13 User account DisabledX.7.14 Trust relationship requiredX.7.15 Authentication credentials invalidX.7.16 Future release per-user message quota exceededX.7.17 Future release system message quota exceededCommon combinations are;
| Service not available, the connection will be closed (the server could be about to lớn be restarted) |
| Requested kích hoạt failed: mailbox unavailable (for instance, the mailbox is busy or locked) |
| Requested action aborted due to lớn an error on the hệ thống (contact your ISP) |
| Requested kích hoạt not taken due khổng lồ insufficient system storage on the vps (contact your ISP) |
| Requested kích hoạt not taken due khổng lồ policy settings (for instance, too many recipients specified) |
| Syntax error, command unrecognized (This may include errors such as command line too long) |
| Syntax error in parameters or arguments |
| Command not implemented |
| Bad sequence of commands |
| Command parameter not implemented (for instance, Helo command rejected: need fully-qualified hostname) |
| Requested action not taken: mailbox unavailable (for instance, mailbox not found, no access due lớn policy reasons) |
| User not local & an issue occurred when the hệ thống tried lớn forward the message. |
| Requested mail kích hoạt aborted: exceeded storage allocation |
| Requested kích hoạt not taken: mailbox name not allowed for instance, the mailbox name is invalid) |
| Transaction failed |
More details about the individual error codes can be found within the base RFC document & its listed updates at the top.
Other error codes
Aside from the above listed error codes, there are many more error codes which you could encounter during send/receive. These usually refer to lớn internal errors from Outlook, are specific to a certain mail vps or are actually coming from your vi khuẩn scanner or another add-in that integrates with your send/receive or networking process.
Due to lớn the nature & origins of these error codes, the menu below will probably always remain incomplete. If you encounter a new send/receive error, have a better mô tả tìm kiếm or even a solution for it, please email it khổng lồ me (preferably with a screenshot of the error attached) và I’ll update the menu accordingly.
